At Innovative Air, we have a simple philosophy: only the best will do. On every single job. Down to every single detail. For every single Westchester County homeowner.
ZERO EXCEPTIONS.
That’s not an empty promise. It’s not marketing fluff. We’ve carefully crafted our entire business around providing the best possible experience from start to finish.
Explore the following pages to see how we do it… and why homeowners choose us as their trusted HVAC contractor.
When it comes to HVAC installation in Westchester County, the quality of the products absolutely matters. That’s why we’re ultra-selective about the products we choose to install in YOUR home.
Our philosophy regarding our products is simple: Zero lemons… period. We’ve exhaustively researched and tested every single material on the market. We’ve pinpointed the best of the best—and we’ve blacklisted the rest.
Bottom line: When we install a product in your home, you can have FULL faith that it’s the absolute pinnacle of quality. We’ve made certain of that.
If we had to name one product line we’re especially fond of, it would be Trane. Trane takes “reputable” to the next level—they’ve been at it for over a century! In that time, their products have only gotten more durable, more sought after, and more impeccable.
Find out more about Trane products
We tell our employees — if nothing else sticks, KNOW THIS: If you’re not going to do the job RIGHT, you might as well not do it at all.
For us, attention to detail doesn’t just mean making sure every screw is tightened and every piece of ductwork fits perfectly. Of course it means all that — but it also means taking the time for little tweaks and hacks that make your life easier. Like elevating outside condensers on four-inch blocks and placing it on a plastic anti-vibration pad. Most HVAC companies install outside condensers squarely on the ground, without any buffer.
When you spend money on making your home comfortable, we understand that you want to make sure you’re not throwing money into a black hole. That’s why we SHOW you that every single dollar you spend is going to the right place.
We do this by making sure every piece of ductwork we do is custom cut. We don’t believe in jamming a box-shaped piece of ductwork into a round hole — that’s asking for disaster.
Most companies try to fit the equipment they have into the existing ductwork. It’s much cheaper, less labor-intensive, and less time-consuming that way.
You’d be hard-pressed to find an HVAC company with a carpenter on their team. But we do. Not only does he know the ins and outs of construction — he’s a true carpentry artist.
Becoming one of Westchester County’s most trusted HVAC contractors didn’t happen by accident. It’s the consequence of firmly adhering to the Core Values we set for our company over 20 years ago.
Here are the Core Values that ensure we provide you with a top-quality experience and outcome…
Interested in joining the team? Apply here
At Innovative Air, doing the right thing isn’t just something we say—it’s who we are. That’s why we’re dedicated to giving back to the Westchester County community through charitable initiatives that align with our Core Values. It’s our way of making sure we’re always putting people first and helping our neighbors.
Let’s be honest: HVAC companies don’t have the best reputation for communication.
Unanswered phone calls. Unreturned emails and voicemails. An unwillingness to clearly explain problems and solutions. These are just a few “failure-to-communicate” frustrations Westchester County homeowners have with HVAC contractors.
Innovative Air is different.
We’re the heating and cooling company that communicates with you every step of the way. Our technicians know exactly when to talk, and when it’s time to stop and listen to YOU talk. They know how to talk clearly and empathetically. And they know how to really listen to what you’re saying.
We pay attention to language and tone of voice. We’re clued into body language. And we NEVER talk over you, tune you out, or not let you get a word in edgewise.
No matter how much personality or enthusiasm you try to inject into an email, it can’t compare to a real live human voice. When you hear a human voice, you don’t just hear words. You feel the warmth, nuance, and authenticity of another person. It’s a whole lot easier to connect with another person voice to voice, than through a string of emails.
That’s why we drill into every single Innovative Air employee: No matter who, no matter what – if there’s miscommunication or details that need to be straightened out – CALL THE CUSTOMER.
Our habit of responding to emails with a phone call shows customers that they matter to us, that they’re worth the time it takes to pick up the phone and call them, and that we WANT them to be happy.
On the very rare occasion we receive a negative response from a homeowner, 9 times out of 10 it was because the expectations weren’t conveyed clearly. It’s easy for lines to get crossed and information to get muddled when you’re dealing with multiple people.
That’s why we KEEP IT SIMPLE. Every customer has only ONE person they communicate with. There’s no endless rotation of new faces and new names – just ONE person and ONE name to remember.
Our senior project manager is the SINGLE point of contact for text messages, phone calls, emails…and any other forms of communication between our customers and Innovative Air.
If a customer has anything they need to convey, they know exactly who to speak to. And when we need to communicate with the customer, we do it through the project manager, whom they already know and trust.
Call the HVAC company who calls you back. Contact Innovative Air.
