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Innovative Air Van

Our Secret Weapon For Customer Satisfaction Is Simple

April 14, 2023

Our Secret Weapon For Customer Satisfaction
Is…Actually Quite Simple

It’s Proper Communication! A Key To Any Relationship

Are you tired of playing phone tag with your residential HVAC company? Or sending endless emails into the void, never to receive a response? We feel your pain, and we’re here to tell you there’s a better way. At Innovative Air, we have a secret weapon for customer satisfaction, and it’s not rocket science.

It’s simply good old-fashioned communication!

Yes, we know it sounds crazy, but hear us out.

  • We actually answer our phones,
  • Return emails,
  • And even (gasp) talk to our customers in person.

We are a residential HVAC company that believes clear communication is the key to any successful relationship, and that includes the one between you and your residential HVAC company.

It’s far too common in the home services industry for contractors and customer service representatives alike to treat their customers like we’re doing them a favor, when in reality, it’s you, the customer, who is doing us a favor with your business.


How We Do Things Differently Than
The Joe Shmoes Around Town

Let’s face it, HVAC companies aren’t exactly known for their communication skills. But at Innovative Air, we like to do things a little differently than the Joe Shmoes in town.

For starters, we actually answer our phones and return emails in a timely manner (crazy, right?).

And unlike some of our competitors, we don’t talk over our customers or tune them out. We believe in listening to your needs and concerns and communicating clearly every step of the way. We are in the business of helping people, not taking their money and running to the next job.

We’ll never leave you in the dark about when your new filters or plumbing fixtures are going to be delivered and installed. You’ll know exactly when we plan to arrive and when you can expect your home to be back in perfect working order.

Sounds nice, right? It gets even better!


Keeping Things Simple Is The Innovative Air Solutions Way

Let’s keep it simple, folks! Here at Innovative Air Solutions, we like to make things as easy as a summer breeze. We’re not fans of the old-fashioned game of phone tag or the endless scroll of emails that seem to go nowhere.

We’re all about cutting through the noise and delivering clear, concise communication that won’t leave you scratching your head. And let’s face it, when it comes to your residential HVAC company and IAQ needs, you want things to be as straightforward as possible — not as complicated as trying to put together a jigsaw puzzle blindfolded.

That’s why we assign you a one-person point of contact from start to finish, so you can always put a name to a friendly face. It’s like having your very own HVAC superhero who’s always on call and ready to tackle any challenge that comes your way.

So why make things more complicated than they need to be? Let us simplify your life, one HVAC project at a time.


Keeping You In The Loop Is Just One Way
We Make A Visit By Your Residential HVAC Company Enjoyable

Looking for a residnetial HVAC company that values clear communication? Innovative Air is here to simplify your life. We answer our phones, return emails promptly, and always listen to your needs and concerns.

We will keep you informed about when we plan to arrive or when your home will be back in perfect working order. Our one-person point of contact ensures that you always have a friendly face to rely on. Let us simplify your life, one HVAC project at a time.

And to make things even easier, we offer affordable financing options for qualifying Westchester County residents. Choose Innovative Air for enjoyable and stress-free HVAC services; schedule your consultation today.

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Contact Your Residential HVAC Company

If you’re looking for a residential HVAC company that will give you all the time, attention, and energy you deserve, contact Innovative Air today!

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