
Winter Thermostat Problems: A Family Drama In Five Acts
Act 1: The Thermostat Wars Begin Picture this. The living room is running like a sauna, the kind where you start questioning your choices and
Honest Solutions. Fair Prices. Quality Service.



Top Rated Service 2026![]()
4.9
4.9verified by TrustindexTrustindex verifies that the company has a review score above 4.5, based on reviews collected on Google over the past 12 months, qualifying it to receive the Top Rated Certificate.Posted on Google![]()
Ashtanga Apprentice3 October 2026Trustindex verifies that the original source of the review is Google.
Richard provided excellent service in addressing my boiler's issues. He was professional, friendly, and took time to explain what caused the problem and how to troubleshoot in the future. With seasoned technicians like him, it is an easy choice to give Innovative Air Solutions my business!Posted on Google![]()
Jess Anderson2 October 2026Trustindex verifies that the original source of the review is Google.
Lorenzo helped me clean my ducts. They were great and did a thorough job. Lorenzo has also done seasonal servicing and helping with my thermostats and is always very helpful, and personable. He answered all of my questions. Thanks Richard has done my spring and fall servicings and he is great. Very thorough and communicative. Very nice demeanor also! Thanks!Posted on Google![]()
George M2 October 2026Trustindex verifies that the original source of the review is Google.
Dennis showed up right on time. Took care of the issue quickly - would highly recommend.Posted on Google![]()
Scott Cargile2 October 2026Trustindex verifies that the original source of the review is Google.
Thorough job. Technician was polite and let me know exactly what he was doing.Posted on Google![]()
Zubaid Ahmad2 October 2026Trustindex verifies that the original source of the review is Google.
Lorenzo was on time and went through the entire winter maintenance very efficiently and smoothly and kept explaining the different aspects of the job that he was undertaking at any given time. Great experience as always.Posted on Google![]()
Monica Foster1 October 2026Trustindex verifies that the original source of the review is Google.
Mark is a super star we are lucky to have him!Posted on Google![]()
kim cook1 October 2026Trustindex verifies that the original source of the review is Google.
Richard was wonderful! He analyzed our problem very methodically, did the necessary repairs, explained clearly what the issues were, and provided some very helpful care tips going forward. A true professional.Posted on Google![]()
c m30 September 2026Trustindex verifies that the original source of the review is Google.
Exceptional service from start to finish by Innovative Air Solutions! IAS sent a crew of plumbers and technicians, including Omar, Dennis and Tony, who were professional, on-time, and incredibly thorough. Firstly, the Sales Person, Dean, perfectly assessed our needs, explained everything clearly with no upselling, which made it easy for our family to decide on utilizing the services of Innovative Air Solutions to replace our hotwater heater and add a vent for easy access to the hvac filter. They left my home clean and neat, as if they were never there. In addition, they clearly explained the operational procedures. Very satisfied. The quality of work is outstanding and fairly priced. It’s rare to find a team this knowledgeable and respectful of your home. I highly recommend to anyone needing plumbing/HVAC work. 5 stars without hesitation!Posted on Google![]()
Doris Hernacki30 September 2026Trustindex verifies that the original source of the review is Google.
Very good experience again today. I have used Innovative Air for many years and always pleased with the service. Romario is an excellent technician.Posted on Google![]()
Mark Epstein25 September 2026Trustindex verifies that the original source of the review is Google.
We are very happy with the work. Timely, high quality and with good / clear communication. In addition to the buildout with our work on the house, they are on point on maintenance. Great overall experience!
In 2013, residents of New Rochelle celebrated 325 years. New Rochelle’s long and colorful history lives on through a vibrant and welcoming community.
For years, Innovative Air has worked to provide top tier heating, cooling, and plumbing care in New Rochelle and surrounding areas. We have specialized equipment, years of experience, and the expertise to ensure that your home is comfortable in every kind of weather.
Warm Embrace, Warm Hearts: Our home heating services redefine your home’s charm. See every room embraced by comforting heat, where family joy knows no bounds.
Cool Embrace, Content Hearts: Our home cooling solutions redefine your home’s atmosphere. See every room infused with soothing air, where every family member feels content.
Enter ‘Innovative Air,’ where challenges transform into seamless operations. Leaks are promptly repaired, faucets flow effortlessly, and your plumbing system functions optimally. Experience the fluidity of expert craftsmanship in your home.
Layers of Joy, Layers of Warmth: Our insulation services create a cocoon of happiness within your home. Imagine winter nights where the cold fades into history – that’s the tranquility we deliver.
Breathing Life: Our indoor air quality services craft spaces where every inhale becomes a gesture of well-being. Embrace homes where freshness isn’t an accessory – it’s an elemental part of our living concept.
Regular HVAC maintenance not only extends the lifespan of your heating and cooling system but also improves energy efficiency.
Our ironclad Worry-Free Guarantees ensure your total peace of mind. These guarantees are just one reason Innovative Air is the heating and cooling contractor that Westchester County trusts!
If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.
Your new system will be accurately sized and maintain the proper temperature based on industry standards.
If your compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit.
We guarantee that our technicians will provide a pleasant experience and that you’ll be satisfied with the results.
It’s recommended to have your HVAC system professionally serviced at least twice a year—once in the spring for your cooling system and once in the fall for your heating system. Regular maintenance helps ensure optimal performance, improves energy efficiency, and prolongs the lifespan of your system.
To improve the efficiency of your HVAC system, regularly replace air filters, ensure your home is properly insulated, use a programmable thermostat, and seal any leaks in your ductwork. Additionally, scheduling regular maintenance with a professional can help identify and fix any issues that may be reducing efficiency.
Indicators that your HVAC system might need repair or replacement include frequent breakdowns, inconsistent temperatures, high energy bills, unusual noises, and the system being over 10-15 years old. A professional technician can perform an assessment and recommend the best course of action based on the condition of your system.
A programmable thermostat allows you to set specific temperatures for different times of the day, helping to reduce energy consumption and lower your utility bills. It provides greater control over your home’s climate, ensuring comfort when you need it and energy savings when you don’t.
When you join Innovative Air’s Maintenance Club, you never have to worry about your heating or AC system again.
Receive one heating and one AC tune-up per year.
Save big bucks with members-only discounts and savings.
Members receive priority service over non-members.
You never pay a service fee ($99) during business hours.
When we make a mistake, WE OWN IT. We don’t hem or haw or try to get to the “root” of the problem. We just fix it and move on.
Good enough is NOT good enough. We mean this literally. All repairs, maintenance, and installations that we do are NOTICEABLY higher quality, more detailed, and more durable than average.
It’s your home, so you’re the one who needs to be thrilled. And if you’re not, we’ll do everything we can to make sure you are.
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Customers say: The overall sentiment expressed across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and loyalty. Reviewers consistently praise the professionalism, knowledge, and courtesy of the service technicians, with many highlighting how friendly, thorough, and efficient the team is during visits. There is a recurring appreciation for quick response times and the ability to diagnose and resolve issues promptly, even during emergencies and on weekends. Customers frequently mention feeling valued and well-informed, noting that technicians take time to explain problems clearly and answer questions patiently. The respectful, clean, and non-disruptive nature of the work is also a common theme, as is the reliability and consistency of service over many years, which has fostered long-term customer loyalty. Several reviews emphasize trust in specific team members who are remembered fondly for their expertise and personable approach. While there are a couple of mentions of service delays and communication issues, these are isolated incidents within an otherwise highly positive feedback landscape. The dominant tone is one of confidence, appreciation, and strong recommendation for the company's dependable and high-quality service.
Innovative Air has completed 3 jobs in New Rochelle, NY between September 2026 and October 2026.
The 10 customer reviews shown here average 4.9 out of 5.
The most recent job was on October 5, 2026.
Innovative Air has completed 244 jobs in New Rochelle, NY in the last 12 months. The first job there was in March 2019.
Mark came to our home to replace an HVAC line. As usual, his work was excellent and with a smile.
Excellent job - professionally done.
Innovative is best in class Lovely and thorough technician who is conversant on all aspects of my system
Mark is great and explains things very clearly as he does his work
Nigel was very knowledgeable, explaining his finding very clearly and solving our heating problem expertly
Lorenzo was a very nice man. Respectful of our home and easy to talk to about the issues we were having with our system. Very willing to explain things. I'd be happy to have him back anytime. Note - the coupon for $150 off a diagnostic is for the first 30 minutes. It was an additional $125 for the second 30 minutes. I'm a new home owner so I did some price comparisons and that seems about par for our area. Actually a little bit cheaper than some. I'll def have them back next time we need help with our HVAC.
I have used Innovative Air to handle all my HVAC needs for many years. In my homes and business. I trust them with any size project. Maintenance to new installs. Thank you guys.
Richard was very cooperative and answered all the questions clearly . The only issue was that in 3 days , they increased their initial invoice by $500 . However service done by Richard was good.
Return to replace low profile condensate pump: * set up 6ft ladder and open ceiling hatch to access pump * disconnected discharge line from pump * disconnected electrical from pump and unplug power * removed all drainage from pump * removed existing pump from ceiling * installed and set new pump in place * connect discharge line and secure with hose clamp * connect internal pump safety wiring and plug power into pump * secure the AC drain, neutralizer drain and humidifier drain inside new pump * tested operations of new pump : tested newly installed condensate pump (6+) times to insure normal operations and no leaks- okay * test thermostat and call for cooling to insure proper operations- okay * close up ceiling hatch repair made / system tested and operational View visual findings from this job here - https://visionshare.xoi.io/?id=XA-EEB1-5DBBD161A2814A5A8CA5987DE6BDE66C
Preform maintenance on (1) carrier high efficiency infinity gas fired furnace with bypass humidifier: Access equipment with 6ft ladder through (2) ceiling hatch’s * replaced and dated 20x25x4 air filter * replaced humidifier water panel provided by customer * open furnace and blower cabinet doors * brushed and blew out all burner jets * polished and wipe down furnace cabinet and components clean and clear * cleaned flame sensor with copper bristle brush and polished with steel wool * inspected the hot surface igniter- okay * removed the condensate trap and neutralizer kit- very dirty * customer approved the replacement of minerals * brought the condensate neutralizer kit outside- Dumped the old minerals- Chemically cleaned and washed The neutralizer kit And flushed the condensate trap and tubing, clean and clear, Install new neutralizer minerals, add teflon to kit and secured the cap * assemble the condensate trap and neutralizer kit back into the furnace and pump * test operations
GAS WATER BOILER: shut down equipment Removed all burner tubes / flame guard and roll out switch Preformed maintenance on pilot assembly-ok Note: thermocouple was replaced on this visit. Vacuumed and dusted out boiler cabinet and components Vacuumed and dusted out all burner tubes clean and clear Polished and wipe down inside boiler cabinet and components Inspected heat exchanger and flue piping- okay Test and check system expansion tank, water feed, back flow, air vents and relief valves- okay Note: air vent is leaking water, needs to be replaced. Secured and inspected all electrical wiring and connections Reassembled all components back into boiler and return power Run and test all heating zones- confirm all circulator pumps are on and running and supply and return piping heating properly System shuts down at temp of 180 degrees- okay Pressure remains normal Test system safety’s to insure normal operations Return all thermostats back to original settings Check and checked indir